Operations at a Glance Headquarters High Point, NC Operation/warehouse locations High Point, NC Chino, CA Seattle, WA (Summer 2008) Dallas, TX (Fall 2008) Delivery Operations All trucks owned and operated by hepdirect hepdirect employees only Lead installers have minimum 5 years experience in furniture installation and delivery to consumers Company uniforms standard with all delivery teams Ongoing training, including customer service, furniture touch up, and transportation safety for all team members Value-added Services White glove delivery Deluxing, staging and inspection Line Haul Services Manufacturer pick up Store pick up and drop-offs Warehousing and Third Party Logistics (3PL) fulfillment programs Furniture repair HEP RAPID (Overnight and 2-3 day delivery in selected areas) Air and sea cargo Packing and crating service Logistics Technology Customer online delivery status Online order entry and status for manufacturers, retailers and designers Ability to accept EDI or XML orders Customer service tracking In/out scanning for warehouse management

Furniture Delivery Solutions for the 21st Century

How do you shorten furniture delivery time, reduce return rates AND increase customer satisfaction?

In today’s fragmented delivery environment, there is only one answer: hepdirect

Manufacturers and retailers are increasingly looking for end-to-end, integrated delivery solutions that bring predictability and consistency in delivering great customer service to their customers. At hepdirect, we’re focused on leading this new direction in nationwide furniture delivery.

Established in 2004, hepdirect has quickly become known in the industry as an innovative leader in delivering furniture from manufacturers and retailers to customers nationwide.

Leading Edge Expertise
Our entire team is focused on the customer—your customer—from the point we first take your order to when our experienced drivers and delivery teams sign off with the customer. Our success with some of the nation’s largest retailers and manufacturers is based on key strategies, solutions and services.

• Excellent customer service.
• Nationwide premium in-home delivery service.
• Light furniture assembly and removal of packing materials.
• Complete and integrated warehousing and fulfillment solutions.
• State-of-the-art technology solutions to support customers, manufacturers and retailers.

Bringing New Solutions to the Industry

Our triple-digit growth in the past two years is showing the industry that it is possible to shorten delivery times, reduce returns, increase customer satisfaction and bring greater profitability to manufacturers and retailers. With more than 60 years of combined business experience, the hepdirect management team’s success is founded on some key principal solutions.

• Reliable equipment and delivery teams: Our nationwide fleet of up-to-date trucks is owned and operated by hepdirect. We don’t employ agents. If they’re not wearing our hepdirect standard uniforms, they’re not employed by us.
• Best-in-class customer service reps: Our customer relationship team is trained to handle all questions, from manufacturers and retailers to the end customer.
• Reduced customer service issues: We scale quickly to manage and resolve any delivery issues to maintain a high level of customer satisfaction.
• Ability to easily share data: Customers, manufacturers and retailers have easy online access to order and delivery status, as well as access to phone and email support.
• Timely communications: Order inquiries or support issues never fall into a “black hole.” To maintain our high level of customer satisfaction we ensure all support and delivery questions are quickly answered.
• Managed returns and repairs: Our teams take the guesswork out of your furniture returns and repairs by providing a systematic approach to managing these logistics.
• Increase efficiencies with technology: We integrate solutions into a seamless enterprise-wide system with access to all stakeholders in the supply-and-demand chain.

hepdirect: The Real Furniture Delivery Experts
Recognizing our best-in-class delivery solutions and customer service, manufacturers and retailers are quickly partnering with hepdirect to provide nationwide furniture delivery solutions. Contact us today to learn how you can also become one of our satisfied partners, or call us at 1-800-924-4244.